Refund Policy

Last Updated: 29 May,2026

At Verdure Essence, customer satisfaction is important to us.

Eligibility for Refunds

Refunds or replacements may be offered if:

• The product arrives damaged.
• The wrong product was delivered.
• The product is defective upon arrival.

Non-Refundable Items

For hygiene and safety reasons, we cannot accept returns or refunds for:

• Opened products
• Used products
• Products damaged due to misuse
• Change-of-mind purchases

Reporting an Issue

To request a refund or replacement:

1. Contact us within 7 days of receiving your order.
2. Provide your order number.
3. Attach clear photos showing the issue.

Approval Process

Once your request is reviewed and approved, we may:

• Send a replacement product, or
• Issue a refund to the original payment method.

Refund Processing Time

Approved refunds are typically processed within 5–10 business days, depending on your payment provider.

Shipping Costs

Shipping charges are non-refundable unless the error was caused by Verdure Essence.

Contact Us

Email: verdureessence@gmail.com